# FAQ ## Who is behind Bunkr? We are two french co-founders who share the same passion for great software development and solving modern challenges. While working with different companies we encountered challenges when it comes the time to have different storage strategies per clients. We've decided to create Bunkr as a simple but secure multi-cloud storage solution. ## Where and how is my data stored? All user data content is stored in the EU. Critical data such as storage provider credentials are strongly encrypted using RSA 2048 keys. We share the secret key to you only once. When deploying Bunkr agents, they are the only components with access to the secret key. Agents run in your infrastructure so **you stay in control of the secret key**. ## What are Bunkr agents? Bunkr agents are lightweight software deployed at the edge of your infrastructure. They proxy storage requests from your application to your configured storage providers by complying to storage location constraints you've defined. ## How does the 14-day free trial work? By signing up, you get full access to all of Bunkr's features for a period of 14 days. After the 14-day period, you will still have access to your account but with limited features. You do not need a credit card to get started. ## Do I have to provide a credit card to start the trial? No, credit card is not required to start the trial. Once your trial has expired and you'd like to upgrade you would need to provide your credit card details. ## Do you provide annual pricing? Yes, we do offer monthly and yearly plans. You can read everything about plans and pricing in the [**pricing**](https://bunkr.io#pricing) section. ## Can I switch plan easily? Absolutely. You can upgrade or downgrade your plan any time. Costs will be prorated on your next invoice. ## Can I get a custom plan? Yes, we can customize the plan to your needs. Get in touch with us and we'll make it work for you. ## What payment providers do you accept? We accept Visa, Mastercard and American Express credit card payments. All payments are handled by Stripe. ## How can I request features? If you think a feature is missing or should be improved, head to our [**feedback page**](https://feedback.userreport.com/0e127735-e68d-4e89-9723-22675e17372b/). Start by searching for an existing request for the same feature and upvote it, or create a new one. Providing relevant use-cases, or user-stories, with screenshots is the best way to make your feature accepted. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bunkr.io/resources/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.